paimon Casino & Sportsbook Data Care

This page describes what we collect when you use paimon and how we keep that data protected. We collect personal information—your email, identity documents, payment details—to verify your account, process deposits and withdrawals, and comply with anti-money-laundering law. We also collect usage data—which games you play, how long you stay, which payment methods you prefer—to improve our platform and prevent fraud.

We do not sell your data to third parties. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. You have the right to request what we hold about you, to correct inaccurate information, and to request deletion where legally permitted. This policy explains our data practices in plain language so you understand what happens to your information on paimon.

Data We Collect on paimon

Account and identity data

When you open a paimon account, we collect your email address, full name, date of birth, and phone number. To verify your identity (a legal requirement), we ask for a copy of your government-issued ID—passport, driver's licence, or national ID card—and proof of address such as a utility bill or bank statement. We store these documents securely and use them only to confirm you are who you claim to be.

Payment information on paimon

When you deposit, we collect payment details—the bank account or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) you use, transaction amounts, and timestamps. We do not store full bank account numbers or card details; payment processors handle that securely on our behalf. We keep transaction records for audit and dispute resolution.

Gameplay and behavioural data

We track which games you play—live blackjack, Dragon Tiger, sportsbook markets (Liga 1, Piala AFF, Champions League), slots, or esports—how long you stay at each table, which stake levels you prefer, and whether you win or lose. We use this data to personalise your experience, recommend games you might enjoy, and identify patterns that suggest problem play. We also track your login times and IP addresses to detect unauthorised account access.

Technical and device data

When you access paimon—whether on Android, iOS, or web—we collect your device type, operating system, browser, IP address, and cookies. Cookies store session data so you stay logged in and we remember your preferences. We use this data to diagnose technical issues, improve app performance, and detect fraudulent logins.

How We Use Your Data on paimon

Account verification and compliance

We verify your identity to comply with anti-money-laundering and counter-terrorism financing law. Regulators require us to know our customers and flag suspicious activity. We share your identity data only with government agencies if they request it—police, tax authorities, financial intelligence units—and only when legally compelled.

Payment processing and fraud prevention

We use your payment information to process deposits and withdrawals. We share payment details with banks and payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet networks, mobile banking, local payment, online payment, e-wallet) to complete transactions. We also analyse payment patterns to detect fraud—if your account suddenly shows deposits from a new device in Surabaya after weeks of use in Jakarta, we flag it for review to protect you.

Platform improvement and personalisation

We analyse aggregate gameplay data—not individual play patterns—to understand which games are popular, which stake levels drive engagement, and where our system is slow. This helps us improve paimon's performance and add features you want. We may recommend games based on your play history, but only within your account dashboard; we do not send unsolicited promotional emails.

Security and abuse prevention

We monitor for account takeover, collusion, and money laundering. If your account suddenly shows unusual behaviour—massive bets after months of small ones, logins from dozens of countries in minutes, repeated failed login attempts—we may freeze the account pending investigation. This protects you and other paimon users.

Your rights regarding data on paimon

You have the right to request what data we hold about you. Email our support team and specify your request; we'll provide a copy within a reasonable timeframe. You have the right to correct inaccurate data—if we have your middle name misspelled, we'll fix it. You have the right to request deletion of your data, subject to legal limits. We must retain payment records for tax and anti-money-laundering purposes, so we cannot delete transaction history. But we can delete your device data and browsing history if you request it.

Data retention and storage on paimon

We retain identity and payment data for as long as your paimon account is active, plus five years afterward to satisfy tax law. We retain gameplay data for two years to detect fraud patterns. Technical logs (IP addresses, device info) are kept for one year. If you close your account, we anonymise your personal data but keep transaction records under legal hold. Our servers sit in regions outside Indonesia, but we apply the same encryption and access controls regardless of location.

Contact and complaints

If you have questions about your data or how we use it, contact our support team via the help centre or email. If you believe we've mishandled your information, you can lodge a complaint with your local data protection authority. We cooperate with investigations and aim to resolve disputes promptly. Our support staff speak Indonesian and English and can address privacy concerns in either language.

Policy updates

We may update this privacy policy as law changes or our platform evolves. We'll notify you of material changes via email or account notification. Your continued use of paimon after a policy update means you accept the new terms. If you disagree with a change, you can request deletion of your account and data.